Refund and Return Policy
We at 1Mg Med brand of Luxminarayan are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.
Refund Policy:
We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, you may request a refund within 15 days from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Return Policy:
If you wish to return an item for any reason other than a defect or an error on our part, you will be responsible for the return shipping costs. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to ensure that we receive your returned item.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately at support@1mgmed.com with your order number and a description of the issue. We will arrange for the return of the item and send you a replacement or issue a full refund, including the cost of return shipping within 7 days.
How to Initiate a Refund or Return:
To initiate a refund or return, please contact our customer support team at support@1mgmed.com within the specified refund period. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.
Please note that personalized or customized items are exempt from being returned unless they are defective or damaged.
If you have any questions or concerns about our refund and return policy, please feel free to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.